Return &
Refund Policy

Thank you for shopping at www.octobercups.com.my.

 Delivery Policy

It takes 1 to 3 working days to prepare your order to be shipped after we‘ve received your receipt of payment. A shipment detail will be notified for your reference.

It takes 2 to 3 working days for courier service to deliver your order.
Please kindly contact us as soon as possible once it takes longer than expected.

In General

October Cups practice a hassle free 7-day Exchange & Return/Refund Policy.

If you are not satisfied with your purchase (damaged during shipment, wrong item/type), you can send it back to us.

  • Returns must be made within 7 days from date of delivery
  • Returns must be returned in it’s original package attached with your receipt
  • Items bought during promotional events is not eligible for return and refund

Kindly inform Customer Service before returning any item, otherwise the request will not be processed.
Your returned item will be assigned to a courier of our choice.
Please provide the returned item parcel consignment number for all returns.

What Will I Get Back After Returning An Item(s)? 

You will be eligible to have a full refund or a prorated refund (if a promotional code has been used for your purchase) debited to your Bank Account.

Postage Charges When Returning An Item(s)

Customers will have to bear the postage charges when returning an item(s) to us.

How To Return An Item(s)?

Kindly email our customer service team at hello@octobercups.com.my with the email title “Refund Item”. We will assist you to return your purchase as soon as possible.
Please allow up to 7 working days to expedite your request.
Request attached with condition of item (photo and details of purchase) in email, will speed up our overall process to get your refund and it will be reference/record purposes.

How Long It Takes For My Refund/Replacement Item(s)?

Kindly allow a minimum of 14 working days from the date we receive your returned item(s).
Refund will be based on customer’s actual paid amount. Final payment to refund, voucher/promotional codes cannot convert into cash term.

Replacement Of Goods

We will process your replacement ASAP , with more wrapping protection .

Need More Information Any Matter Regarding “Return & Refund Policy”?

Should you need more information regarding our “Return & Refund Policy”, you can contact our friendly customer service at hello@octobercups.com.my
We will be of your assistance during working hours.

Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: hello@octobercups.com.my
  • By phone number: +6 012 899 2066

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