Shipping Policy

Thank you for shopping at www.octobercups.com.my.

 In General

It takes 3 to 5 working days to prepare your order to be shipped after we‘ve received your receipt of payment. A shipment detail will be notified for your reference.

Kindly do expect delay on order processing & parcel deliveries during RMCO period. We try our best to prepare your orders and send them out as soon as we can.

Where do you deliver?

Currently, We are mainly sending orders within Peninsula Malaysia. We do not deliver to P.O. Box address.

Do you ship worldwide?

No, unfortunately at the moment we only ship within Peninsula Malaysia.

How long does it takes for delivery?

It takes 2 to 3 working days for courier service to deliver your order.
Please kindly contact us as soon as possible once it takes longer than expected.

How much is the delivery fee?

  • You can enjoy free delivery if you spend RM120.00 or more on a single order. We will charge a flat delivery fee of RM8.00 if you spend less than RM120.00.
  • *Note: No delivery service to isolated islands within Malaysia, except Pulau Langkawi.

How can I check the shipment status?

You will receive the tracking information via email once your order is fulfilled. You can use the information given to track your shipment.

I missed the delivery, what should I do now?

If there is no one at the address at the time of delivery, a Delivery Note or message will be left behind for the customer to call back. Customer can communicate with the courier company for second attempt of the shipment or pick up at the nearest branch.

Do you provide self-collection service?

  • Steps for self-collection
    1. Please choose Shipping address “collection location” and place your online order.
    2. You will have got an email from us once our system acknowledge your order, but take note that your order is not ready for collection immediately after receiving the email.
    3. Once your order is ready for collection, you will have an another email. Then, come to the stated location to collect.

Contact Us
If you have any questions, please contact us:

  • By email: hello@octobercups.com.my
  • By phone number: +6 012 899 2066

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